1. Services Provided
Fanaura provides a platform for artists, managers, and labels to manage fan engagement, run messaging campaigns (SMS, email, Instagram DM), analyze audience data, and coordinate digital launches including pre-save campaigns, tour RSVPs, and merchandise promotion.
2. Eligibility
You must be at least 18 years old and capable of entering a binding contract to use the Services. By using our Services, you represent that you meet these requirements.
3. Account & Security
You agree to provide accurate information when registering. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access
- Ensuring your connected third-party accounts (Instagram, Spotify, etc.) are properly authorized
4. Messaging and Legal Compliance
You are solely responsible for complying with all applicable laws regarding email, SMS, Instagram DM, or other communications made using our platform. These include, but are not limited to:
- The Telephone Consumer Protection Act (TCPA): Requires express written consent for automated SMS
- The CAN-SPAM Act: Requires opt-out mechanisms for commercial email
- The General Data Protection Regulation (GDPR): Requires lawful basis for processing EU resident data
- The California Consumer Privacy Act (CCPA/CPRA): Requires disclosure and opt-out rights for California residents
- Instagram Platform Policies: Requires compliance with Meta's terms for messaging automation
You must:
- Obtain proper consent before sending any marketing communications
- Honor all opt-out/unsubscribe requests promptly
- Include required disclosures in your messages
- Not send messages to purchased or rented lists
- Not send spam, misleading, or fraudulent content
Billing for Email and SMS
Email and SMS are included with starter messaging credits on each subscription plan. You may send messages to your entire fanbase on any plan. After starter credits for the billing period are used, additional email and SMS sends are billed at $0.0009 per email and $0.009 per text message. Messaging charges are calculated during your billing cycle and included on your invoice. SMS is delivered via standard local messaging using 10DLC registered numbers in the United States.
User Compliance Responsibilities
You are solely responsible for ensuring that all email and SMS communications sent through the platform comply with the CAN-SPAM Act (for commercial email) and the Telephone Consumer Protection Act (TCPA) (for SMS and text messages). This includes obtaining proper consent, honoring opt-out requests, and including required disclosures. Fanaura, Inc. does not provide legal advice and is not liable for how you use the messaging tools within the platform. You agree to indemnify and hold Fanaura, Inc. harmless from any legal claims arising from your use of messaging features.
5. Pricing and Payments
| Plan | Price | Summary |
|---|
| Artist Basic | $10/month | Start building a fanbase you own. Email and SMS automation flows, release pages, fan list, fan map. Includes Aura Advisor. |
| Artist Pro | $47/month | Label-level marketing power. Instagram DM automation flows, release marketing that runs for you (Aura Manager), tour planning, team access |
| Enterprise | Custom pricing | Labels and agencies: multi-artist dashboards, custom integrations, dedicated support (contact sales) |
Subscription Plans
Fanaura offers Artist Basic and Artist Pro as self-serve monthly subscriptions. Both plans include access to the full platform. Enterprise pricing is available for labels and agencies through a separate agreement. Current plan summaries are listed below and on our pricing page.
Email and SMS Billing
Each plan includes starter messaging credits for email and SMS each billing period. You may send messages to your entire fanbase. After starter credits are used, additional sends are billed at $0.0009 per email and $0.009 per text message. Messaging charges appear on your invoice for the applicable billing cycle. SMS is delivered via standard local messaging using 10DLC registered numbers in the United States.
Billing Terms
- Subscriptions are billed monthly in advance when you sign up and on each renewal date
- You may cancel anytime; access continues through the end of the paid billing period
- Refunds may be issued only for accidental charges reported within 30 days of billing
- We reserve the right to update pricing with 30 days notice
- Failed payments may result in service suspension
- Additional team seats, when applicable, are billed at $10 per month per seat
5A. Subscriptions purchased through Apple
If you subscribe through the Fanaura iOS app, Apple bills your Apple ID, not Fanaura. For Apple-billed subscriptions, this Section 5A controls over Section 5. Plan names, prices, introductory offers, and renewal terms are the ones shown in the App Store at the time you confirm your purchase.
- Your subscription renews automatically unless you cancel at least 24 hours before the end of the current period.
- Apple charges your Apple ID at confirmation of purchase and again within 24 hours before each renewal.
- You manage or cancel the subscription in your Apple account settings under Subscriptions.
- Deleting your Fanaura account does not cancel an Apple-billed subscription.
- Introductory offers, when available, apply only to eligible new subscribers as shown in the App Store.
- Refunds for Apple-billed subscriptions are handled by Apple, not Fanaura.
- Fanaura does not control Apple's pricing, tax, or renewal timing.
- The per-message email and SMS overage charges described in Section 5 do not apply to memberships billed through Apple.
Apple App Store license terms
The following terms apply to your use of the Fanaura iOS app when you obtain it through the Apple App Store. They supplement these Terms and are required by Apple.
- These Terms are between you and Fanaura, Inc., not Apple. Apple is not a party to these Terms except as a third-party beneficiary as described below.
- Fanaura grants you a limited, non-transferable license to use the Fanaura iOS app on Apple-branded devices that you own or control, as permitted by the App Store Usage Rules.
- Fanaura, not Apple, is solely responsible for the Fanaura iOS app and its content, including maintenance, support, product claims, legal compliance, and intellectual property claims.
- In the event of any failure of the Fanaura iOS app to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price for that app to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
- Fanaura, not Apple, is responsible for addressing any claims relating to the app or your possession or use of it, including product liability, legal compliance, and consumer protection claims.
- Fanaura, not Apple, is responsible for addressing any claims that the app infringes a third party's intellectual property rights.
- You represent that you are not located in a country subject to a U.S. Government embargo or on a U.S. Government list of prohibited or restricted parties.
- You must comply with applicable third-party terms when using the app, such as your wireless data service agreement.
- Apple and Apple's subsidiaries are third-party beneficiaries of this Section 5A and have the right to enforce it against you as a third-party beneficiary.
- Questions, complaints, or claims about the Fanaura iOS app should be directed to legal@fanaura.com or support@fanaura.com.
6. User Conduct
You agree not to:
- Violate any applicable law or third-party rights
- Upload viruses, malware, or malicious code
- Interfere with or disrupt the platform's security or functionality
- Attempt to gain unauthorized access to another user's data or account
- Use the platform to send unsolicited messages (spam)
- Impersonate any person or entity
- Use automated tools to scrape or extract data
- Reverse engineer or decompile any part of the Service
7. Intellectual Property
All content, software, trademarks, and branding on the platform are owned by Fanaura, Inc. You are granted a limited, non-exclusive, non-transferable license to use the Services solely for authorized business purposes.
You retain ownership of content you upload (artwork, copy, etc.) but grant us a license to use it as necessary to provide the Services.
8. Third-Party Integrations
Our platform integrates with third-party services including Instagram, Spotify, and others. Your use of these integrations is subject to:
- These Terms of Service
- The respective third-party's terms and policies
- Proper authorization from the third-party account owner
9. Termination
We may suspend or terminate your access for:
- Violations of these Terms
- Nonpayment
- Fraudulent or illegal activity
- Abuse of messaging features
- Violation of third-party platform policies
Cancellation
You may cancel your subscription at any time through your account settings. Upon termination:
- Access to the platform will be revoked
- Data may be retained for 30 days for potential reactivation
- Data will be deleted upon request per our Privacy Policy
10. Disclaimers and Limitations of Liability
THE SERVICES ARE PROVIDED "AS-IS" WITHOUT WARRANTY OF ANY KIND. WE DO NOT GUARANTEE:
- Uninterrupted or error-free access
- Specific business outcomes or results
- Delivery of all messages (SMS/email delivery depends on carriers and recipients)
- Continued availability of third-party integrations
Liability Cap
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR LIABILITY TO YOU IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.
Exclusion
WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
11. Indemnification
You agree to indemnify, defend, and hold harmless Fanaura, Inc., its affiliates, officers, directors, employees, and agents from any claim, loss, liability, or damage (including attorneys' fees) resulting from:
- Your use of the Services
- Your violation of these Terms
- Your violation of any law or third-party rights
- Your messaging campaigns and their compliance
- Content you upload or distribute through the platform
12. Dispute Resolution
Any disputes arising from these Terms shall be resolved through:
- Informal Resolution: Contact us at legal@fanaura.com to attempt resolution
- Arbitration: If informal resolution fails, disputes will be resolved through binding arbitration under AAA rules
- Class Action Waiver: You agree to resolve disputes individually, not as part of a class action
13. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles. Any litigation must be brought in the state or federal courts located in Delaware.
14. Modifications
We may modify these Terms at any time. Material changes will be communicated via email or prominent notice. Continued use after changes constitutes acceptance.
15. Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.
16. Entire Agreement
These Terms, along with our Privacy Policy, constitute the entire agreement between you and Fanaura, Inc. and supersede any prior agreements related to the Services.
17. Contact
- Legal Inquiries: legal@fanaura.com
- General Support: support@fanaura.com
- Billing Questions: billing@fanaura.com